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International Shipping

DELIVERY RATES & SERVICES

Most orders will ship out within 3 working days upon payment confirmation. Once your order is shipped, you will receive a dispatch notification email that provides you with your tracking number and a link to the shipping carrier’s website.

Please bear in mind that all delivery time stated below does not include customs delay. Wick & Tassel shall not be responsible for any delayed packages due to customs clearance. Estimated delivery times listed are not inclusive of internal processing and administration.

Standard Shipping orders are delivered by Deutsche post DHL while Express Shipping orders are delivered by DHL Express.


MALAYSIA

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 14 working days

SGD 5

Express Shipping

Within 3 working days

SGD 15

 

HONG KONG & TAIWAN

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 14 working days

SGD 8

Express Shipping

Within 3 working days

SGD 18

 

REST OF ASIA
(Brunei, Cambodia, China, India, Indonesia, Japan, South Korea, Macau, Myanmar, Nepal, Philippines, Sri Lanka, Thailand, Vietnam)

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 14 working days

SGD 15

Express Shipping

Within 3 working days

SGD 20

 

NORTH AMERICA
(United States, Canada)

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 20 working days

SGD 20

Express Shipping

Within 3 working days

SGD 30

 

UNITED KINGDOM

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 20 working days

SGD 15

Express Shipping

Within 3 working days

SGD 30

 

EUROPE

(Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, Turkey)

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 20 working days

SGD 15

Express Shipping

Within 4 working days

SGD 35

 

 AUSTRALIA & NEW ZEALAND

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 10 working days

SGD 10

Express Shipping

Within 3 working days

SGD 25

 

 REST OF THE WORLD

Shipping Method

Estimated Delivery Time

Cost

Standard Shipping

Within 20 working days

SGD 40

Express Shipping

Unavailable

-

 

PAYMENT OPTIONS 

We accept payments via PayPal and direct bank transfer.

 

CURRENCY CONVERSIONS

If your payment card is registered with a different currency to the one you are purchasing in, your bank will convert the price using their exchange rate.

 

TAXES AND DUTIES

Please keep in mind that any custom, taxes or import duties imposed are determined by the customs agency within the destination country. As we have no control over such situations, the payments of these charges and taxes are the sole responsibility of the customer and will not be reimbursed by Wick & Tassel.

 

TERMS AND POLICES

By shopping at Wick & Tassel, you are responsible for all applicable custom charges and the cost of return shipping back to Wick & Tassel including shipments that are refused by you at delivery. All products will be shipped to the address provided by the customer upon check-out; Wick & Tassel shall not be liable for any forms of lost packages. To avoid such situations, kindly review your information before continuing.

Should the package be returned to Wick & Tassel due to an invalid address or if the package is unclaimed at your local postal office, you will bear full responsibility for the shipping charges necessary for a re-shipment. In such cases, a return or refund is strictly prohibited. 

 

RETURNS

Find out more about our Return Policy here.

 

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